Frequently asked questions

Ordering, delivery, returns and what the equipment is made from.

How do I place an order?

Use Products in the menu to browse the categories, or the search box at the top of the page if you already know what you are looking for. Add the item to the basket and go to checkout; you can order without opening an account.

When will my order arrive?

Orders are handed to the courier the next day; delivery takes about 3 working days within Türkiye and about 5 working days abroad. For custom work the timing is agreed with you in advance, and the piece ships as soon as it is finished.

How do I track my order?

The tracking number is emailed to you when the parcel is collected. If you ordered without an account, the Order tracking page shows the status from your order number and the email address you ordered with.

Is payment secure?

Your card details are never held on this site. Payment is taken on the payment page of iyzico, the payment institution we work with, and the 3-D Secure step is completed with your own bank.

Can I see prices in my own currency?

Yes. The currency control at the top of the page shows prices in Turkish lira, dollars, euros or pounds.

Do you ship abroad?

Yes, we ship abroad. When you choose the delivery country at checkout, the postage is worked out automatically from the weight of the order. You can also see prices in dollars, euros or pounds using the currency control at the top of the page.

Can I return something?

You may return an item within 14 days of receiving it, unused and with its invoice. The full terms and the address to send notice to are on the Shipping and returns page.

What are the products made from?

Steel products are made from 304 stainless or carbon steel; which one, and the thickness, are stated on each product's own page. The wood, leather and fabric used in the other ranges are stated in the same place.

Is the black colour paint?

No. The black on the carbon steel parts is a blackening produced by heat treatment; the surface is darkened by working it at high temperature. It is not a paint or a coating, and it does not burn or flake off. The parts that touch food are made from 304 stainless steel. Which part is which steel is stated on each product's own page.

How do I clean the waxed products?

Our waxed canvas products use natural, organic beeswax. Do not machine wash them; wiping the surface with a damp cloth is enough.

Will you make something for me?

If what you have in mind is steel, wood, leather or fabric, we will make it. Write to us from the contact page or through Instagram.